Disputes & Fair Play
Fair Play Guarantee
The Fair Play Guarantee protects both Players and Coaches by keeping every interaction fair, transparent, and respectful. It ensures that advice comes from verified professionals, payments are secure, and disputes are handled consistently. For ...
Protecting Yourself
Protecting a Coach’s work on Elevate Golf starts with clarity, fit, and scope. A strong Tip addresses the Player’s Focus Area directly, offers one or two actionable points, and keeps wording plain - see Tone & wording. A brief nod to the issue is ...
Refund Scenarios
Refunds are handled with care to protect both Players and Coaches. A refund may be approved when a Tip is not delivered, when delivery is significantly delayed beyond the expected window, or when the content clearly does not match the request. Cases ...
Clarification Process
After a Tip is received, a Player who needs something explained more clearly may send a one-time ClarificationRequest. Clarification is encouraged before leaving a low rating, writing a negative review, or seeking a refund. It gives the Coach a ...
How Player Disputes Work
Disputes are rare on Elevate Golf. When they do happen, the process is designed to be fair for both Players and Coaches. Most concerns begin when a Player feels a Tip has not met expectations. Before a dispute, the platform encourages a clarification ...
Coach Responsibilities & Boundaries
Coaches play a central role in keeping Elevate Golf fair and professional. Every Tip should reflect the standards set in the Fair Play Guarantee and Acceptable Use Policy. Tone must remain respectful, guidance should be clear and constructive, and ...
Popular Articles
Privacy Policy
Last updated – 26th September 2025 1. Introduction This Privacy Policy explains how Elevate Golf International Limited (“Elevate Golf”, “we”, “us”, “our”) collects and processes personal data when Players and Coaches use the Elevate Golf mobile ...
Refund & Cancellation Policy
Last updated: 18 August 2025 1. Overview 1.1. This Refund & Cancellation Policy (“Policy”) explains when Players may receive refunds for purchases made on the Elevate Golf platform and how those refunds are processed. It should be read together with ...
Intellectual Property Infringement Policy
Last updated: 18 August 2025 1. Purpose and Scope 1.1 This Intellectual Property Infringement Policy (the “Policy”) explains how Elevate Golf International Ltd (“ElevateGolf”, “we”, “us”, “our”) responds to claims that content hosted or made ...
The Coach Agreement
Last updated: 14 August 2025 1. Relationship You are an independent contractor, not our employee, agent or partner. 2. Eligibility & Onboarding You must be 18+ and hold a recognised coaching qualification. You must provide your credential and, if ...
Intellectual Property Infringement Report Form
ElevateGolf - Intellectual Property Infringement Report Form Use this form to notify Elevate Golf International Ltd (“ElevateGolf”) of claimed intellectual property infringement on our platform. You may type to complete this form and email it to ...