Disputes & Fair Play
Fair Play Guarantee
The Fair Play Guarantee protects both Players and Coaches by keeping every interaction fair, transparent, and respectful. It ensures that advice comes from verified professionals, payments are secure, and disputes are handled consistently. For ...
Protecting Yourself
Protecting a Coach’s work on Elevate Golf starts with clarity, fit, and scope. A strong Tip addresses the Player’s Focus Area directly, offers one or two actionable points, and keeps wording plain - see Tone & wording. A brief nod to the issue is ...
Refund Scenarios
Refunds are handled with care to protect both Players and Coaches. A refund may be approved when a Tip is not delivered, when delivery is significantly delayed beyond the expected window, or when the content clearly does not match the request. Cases ...
Clarification Process
After a Tip is received, a Player who needs something explained more clearly may send a one-time ClarificationRequest. Clarification is encouraged before leaving a low rating, writing a negative review, or seeking a refund. It gives the Coach a ...
How Player Disputes Work
Disputes are rare on Elevate Golf. When they do happen, the process is designed to be fair for both Players and Coaches. Most concerns begin when a Player feels a Tip has not met expectations. Before a dispute, the platform encourages a clarification ...
Coach Responsibilities & Boundaries
Coaches play a central role in keeping Elevate Golf fair and professional. Every Tip should reflect the standards set in the Fair Play Guarantee and Acceptable Use Policy. Tone must remain respectful, guidance should be clear and constructive, and ...