Last updated: 18 August 2025
1. Purpose and Scope
1.1 This Intellectual Property Infringement Policy (the “Policy”) explains how Elevate Golf International Ltd (“ElevateGolf”, “we”, “us”, “our”) responds to claims that content hosted or made available through the ElevateGolf mobile application, website and related services (the “Platform”) infringes copyright, trade mark or other intellectual property rights.
1.2 This Policy applies to all users of the Platform, including Players and Coaches, and covers all content uploaded or transmitted via the Platform, including but not limited to videos, images, audio, text, profile materials, and reference/comparison clips (“User Content”).
2. Definitions
2.1 “Rights Holder” means the owner of the intellectual property right or a person authorised to act on their behalf.
2.2 “Notice” means a written complaint alleging infringement that satisfies the requirements set out in section 4 below.
2.3 “Counter‑Notice” means a written response from the Uploader disputing a Notice and requesting restoration as set out in section 7 below.
2.4 “Uploader” means the user account that posted the allegedly infringing User Content.
3. Policy Statement
3.1 ElevateGolf respects intellectual property rights and expects all users to do the same. We remove or disable access to User Content when we receive a valid Notice, and we may suspend or terminate repeat infringers as described in section 8.
3.2 ElevateGolf is not able to provide legal advice. Parties should seek independent counsel regarding their rights and obligations.
4. How to Report Alleged Infringement (Notice Requirements)
A valid Notice must include all of the following:
4.1 Identification of the work claimed to be infringed (e.g., title, registered number, or a link to an authorised version).
4.2 Identification of the allegedly infringing material sufficient for us to locate it (e.g., link to the Tip, Coach profile, or specific screen, and where possible timestamps/screenshots).
4.3 Your contact details: full name, organisation (if any), postal address, email address, and telephone number.
4.4 A statement that you have a good‑faith belief that the disputed use is not authorised by the rights holder, its agent, or the law.
4.5 A statement that the information in the Notice is accurate, and that you are the rights holder or authorised to act on the rights holder’s behalf.
4.6 A physical or electronic signature of the rights holder or authorised agent.
4.7 Optional: any prior communications with the Uploader that may assist our assessment.
5. Submission Channels
Please submit Notices using one of the following channels:
5.2 In‑App: use the “Report a Coach/Content” feature (where available).
5.3 Post: Elevate Golf International Ltd, 1 Warner House, Harrovian Business Village, Bessborough Road, Harrow, London, HA1 3EX, United Kingdom.
6. Our Process and Timelines
6.1 Acknowledgement. We endeavour to acknowledge valid Notices within two (2) business days of receipt.
6.2 Assessment. We assess Notices on their face and may request additional information if necessary to process your claim.
6.3 Action. Where appropriate, we will promptly remove or disable access to the alleged infringing material, and we will notify the Uploader of the action taken and provide the substance of the Notice.
6.4 Records. We maintain records of Notices and our actions for compliance and repeat‑infringer monitoring.
7. Uploader Notification and Counter‑Notice Procedure
7.1 When User Content is removed based on a Notice, we notify the Uploader, providing the claimant’s details (as required by law) and information on how to submit a Counter‑Notice.
7.2 A valid Counter‑Notice must include:
(a) identification of the removed material and its prior location;
(b) a statement under penalty of perjury that the material was removed as a result of mistake or misidentification;
(c) the Uploader’s name, address and email, and consent to the jurisdiction of the courts of England & Wales (or, if located in the United States, consent to an appropriate U.S. federal district court) for adjudication; and
(d) the Uploader’s physical or electronic signature.
7.3 Upon receipt of a valid Counter‑Notice, we may restore the material unless the complainant notifies us within ten (10) business days that they have filed court proceedings seeking to restrain the allegedly infringing activity.
8. Repeat Infringer Policy
8.1 Elevate Golf may suspend or terminate accounts that are the subject of repeated, substantiated infringement claims. As a guideline, two (2) or more valid takedowns within a 12‑month period may trigger review and enforcement, subject to the circumstances and any Counter‑Notices.
8.2 We may immediately suspend accounts for egregious or wilful infringement (e.g., uploading professional tour footage without authorisation).
9. Misrepresentations and Abuse
9.1 Submitting fraudulent or materially misleading Notices or Counter‑Notices may result in account suspension and legal consequences. Elevate Golf reserves the right to seek reimbursement of costs arising from abusive reporting.
10. Preservation and Disclosure
10.1 We may preserve content and account records relevant to a claim and may disclose information to the parties, legal advisers, courts or law enforcement where required or appropriate to resolve disputes or comply with law.
11. Jurisdiction‑Specific Notes
11.1 United Kingdom / EU: We follow applicable UK/EU laws and best‑practice notice‑and‑takedown procedures. Statements in a Notice should be made truthfully and, where relevant, as a statement of truth.
11.2 United States (DMCA): For U.S. copyright claims, we process Notices and Counter‑Notices consistent with 17 U.S.C. §512. Elevate Golf may designate an agent for DMCA notices; until then, use the contact in section 5.
12. Interaction with Other Policies
12.1 This Policy operates alongside our Terms and Conditions, Acceptable Use Policy, Coach Agreement and Privacy Policy. Breaches of this Policy may constitute breaches of those documents and may lead to enforcement action.
13. No Waiver of Rights
13.1 Elevate Golf’s actions under this Policy are without prejudice to any rights, defences or remedies of Elevate Golf, any Uploader or any Rights Holder.
14. Changes to this Policy
14.1 We may update this Policy from time to time. We will indicate the effective date at the top. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.
15. Contact
15.2 Postal: Elevate Golf International Ltd, 1 Warner House, Harrovian Business Village, Bessborough Road, Harrow, London, HA1 3EX, United Kingdom
Appendix A – Takedown Notice Template
Subject: IP Infringement Notice
I, the undersigned, state as follows:
1. I am the owner or authorised agent for the owner of the following intellectual property: [describe the work/mark/rights].
2. The following material on ElevateGolf infringes these rights: [provide links/screenshots and precise location].
3. I have a good‑faith belief that the use is not authorised by the rights holder, its agent, or the law.
4. The information in this Notice is accurate and, under penalty of perjury (where applicable), I am authorised to act for the rights holder.
5. My contact details are: [name, company (if any), postal address, email, telephone].
Signature: [electronic or handwritten]
Date: [date]
Appendix B – Counter‑Notice Template
Subject: Counter‑Notice
I, the undersigned Uploader, state as follows:
1. The material removed or disabled was: [describe content] located at: [URL/screen path].
2. I have a good‑faith belief that the material was removed or disabled as a result of mistake or misidentification.
3. My contact details are: [name, postal address, email, telephone].
4. I consent to the jurisdiction of the courts of England & Wales (or, if in the United States, my local U.S. federal district court) and will accept service of process from the complainant.
Signature: [electronic or handwritten]
Date: [date]