Clarification Process

Clarification Process

After a Tip is received, a Player who needs something explained more clearly may send a one-time ClarificationRequest. Clarification is encouraged before leaving a low rating, writing a negative review, or seeking a refund. It gives the Coach a chance to expand, re-explain, or offer a simpler cue so the Player can act with confidence.

Clarification protects both sides. For Players, it offers a second pass at the same guidance, focused on making the message easy to apply. For Coaches, it reduces the risk that a single misunderstanding leads to a poor outcome in Ratings & Reviews or to a refund request under Refunds & Cancellations.

When a clarification is requested, the response should be prompt, clear, and aligned to the original Tip. It can simplify language, add a brief example, or give one practical checkpoint. It should not open a new discussion or change the scope. The process is not a chat.

If concerns remain after the clarification, the Player may follow the normal paths set out in Ratings & Reviews and Refunds & Cancellations. This sequence supports fairness and trust while keeping the focus on progress.


    • Related Articles

    • Verification Process

      Verification is required for every Coach joining Elevate Golf. It ensures Players receive trusted advice and that only genuine professionals represent the platform. During onboarding, a Coach provides evidence of qualifications by uploading a clear ...

    • How Player Disputes Work

      Disputes are rare on Elevate Golf. When they do happen, the process is designed to be fair for both Players and Coaches. Most concerns begin when a Player feels a Tip has not met expectations. Before a dispute, the platform encourages a clarification ...

    • Protecting Yourself

      Protecting a Coach’s work on Elevate Golf starts with clarity, fit, and scope. A strong Tip addresses the Player’s Focus Area directly, offers one or two actionable points, and keeps wording plain - see Tone & wording. A brief nod to the issue is ...

    • Handling Criticism

      Criticism is part of coaching on Elevate Golf. Not every Player responds the same way to a Tip, and some feedback will be less positive than expected. In a digital setting where relationships can end simply by not choosing a Coach again, Players may ...

    • Refund Scenarios

      Refunds are handled with care to protect both Players and Coaches. A refund may be approved when a Tip is not delivered, when delivery is significantly delayed beyond the expected window, or when the content clearly does not match the request. Cases ...