Note: Elevate Golf does not hold or manage payment details. All transactions are processed by PayPal.

Refunds and cancellations are designed to protect both Players and Coaches while keeping the process clear and fair. A Player may cancel a request any time before the Coach begins working; in that case, a refund is issued minus non-refundable payment processing fees (5%–6%, depending on country of origin) + $0.05. Once a Coach has started the Tip, the request is “in progress” and cannot be withdrawn.

If a Tip is not delivered within 72 hours of being sent, a Player may contact Elevate Golf Support to review the case. Outcomes may include a Coach extension or a full refund (including payment processing fees).

Quality concerns are handled first through the Clarification Process, where a Player can ask the Coach to explain or expand before a refund is considered. Policies such as the Fair Play Guarantee keep decisions balanced and respectful.

Refunds are returned through the original payment method via PayPal; processing times depend on the provider (see the PayPal website). Elevate Golf does not add extra delays. For help, see Tip Delays.