Disputes are rare on Elevate Golf. When they do happen, the
process is designed to be fair for both Players and Coaches. Most concerns
begin when a Player feels a Tip has not met expectations. Before a dispute, the
platform encourages a clarification - see the
Clarification
Process. This gives the Coach a chance to expand, re-explain, or adjust
advice so the Player still receives value.
If the concern remains after clarification, the Player can
raise a case for review. The case is assessed against the standards in the
Fair Play Guarantee. Evidence such as the
original request, the delivered Tip, and any clarification is considered before
a decision is made.
Outcomes are shared by email. Resolution may include clearer
guidance, an amended explanation, or a refund in line with
Refunds & Cancellations. The aim is to
resolve issues transparently and maintain trust, so the community remains
respectful, professional, and focused on progress.