Disputes are rare on Elevate Golf. When they do happen, the process is designed to be fair for both Players and Coaches. Most concerns begin when a Player feels a Tip has not met expectations. Before a dispute, the platform encourages a clarification - see the Clarification Process. This gives the Coach a chance to expand, re-explain, or adjust advice so the Player still receives value.

If the concern remains after clarification, the Player can raise a case for review. The case is assessed against the standards in the Fair Play Guarantee. Evidence such as the original request, the delivered Tip, and any clarification is considered before a decision is made.

Outcomes are shared by email. Resolution may include clearer guidance, an amended explanation, or a refund in line with Refunds & Cancellations. The aim is to resolve issues transparently and maintain trust, so the community remains respectful, professional, and focused on progress.