Why Refund Rules Protect Everyone

Why Refund Rules Protect Everyone

Refunds apply only in specific circumstances to keep the process fair for both Players and Coaches. A refund may be approved when a Tip is not delivered, when delivery is significantly delayed beyond expectations, or when the content does not address the request in any meaningful way. Reviews follow the standards in the Fair Play Guarantee and the rules in the Refund & Cancellation Policy.

Timing expectations are linked to the Coach’s Average Response Time. After sending a request, Players are expected to wait the Coach’s Average Response Time plus a further 48 hours before asking for a refund. For example, with a 12-hour average the wait is 60 hours; with an 18-hour average it is 66 hours. Extensions may apply in cases of Tip Delays.

Not every disagreement qualifies. If a clear and relevant Tip has been delivered, a difference of opinion alone does not trigger a refund. In these cases, a one-time Clarification Request is encouraged so the Coach can re-explain or simplify the guidance - see the Clarification Process.

Account and platform changes are handled consistently. If a Player deletes an account while Tips are pending, no refund is issued for those pending Tips. If a Coach leaves the platform while Tips are pending, affected Tips are fully refunded. If Elevate Golf ceases operations, undelivered Tips are refunded where possible, and outstanding balances are handled in line with the rules in the Refund & Cancellation Policy and applicable law.

All refund requests are reviewed using evidence such as the original request, the delivered Tip, and any clarification. This ensures refunds are approved only where justified, protecting the interests of both sides.

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