About the Refund & Cancellation Policy

About the Refund & Cancellation Policy

The Refund & Cancellation Policy explains when a Player may be entitled to a refund, how cancellations are handled, and what this means for Coaches. It is a formal legal document and part of Elevate Golf’s commitment to fairness and transparency.

The policy sets out the key scenarios where refunds apply, including when a Tip is not delivered, is significantly delayed, or clearly does not match the request. It also explains that a one-time Clarification Request is encouraged before a refund is considered, with the steps outlined in the Clarification Process. Timing expectations reflect Average Response Time, including the additional waiting window described in refund rules, and any extensions due to Tip Delays.

For Coaches, the policy outlines how refunds affect earnings and how cases are reviewed against the Fair Play Guarantee. Decisions are evidence-based, considering the original request, the delivered Tip, and any clarification. Where refunds are approved, returns are processed via PayPal in line with PayPal’s timelines.

The policy also covers account changes and service cessation. It sets the outcomes when a Player deletes an account with pending Tips, and when a Coach leaves the platform with Player Tips pending, so pending orders are handled consistently and fairly. It further explains how undelivered Tips and outstanding balances are treated if Elevate Golf ceases operations.

Although written in legal language, the purpose is simple. The Refund & Cancellation Policy protects all parties, sets clear expectations, and helps keep the Elevate Golf marketplace trusted, balanced, and professional.

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