Troubleshooting & Support
Account & Privacy Settings
On Elevate Golf, Coaches never view a Player’s information until a Tip has been requested from them. At that stage, a Coach can see the Player’s profile card, which includes the request details (Tip format, teaching style, tone) and personal ...
Contacting Support
Help is available through the Knowledge Base and Support. The FAQs cover common questions, and the Articles guide most other scenarios. The Knowledge Base search bar recognises keywords and surfaces relevant Articles for quick answers. A Chat Bot is ...
Payment Declined
Note: Elevate Golf does not hold or manage payment details. All transactions are processed by PayPal. A payment can be declined for several reasons, but as Elevate Golf processes all transactions through PayPal, almost every issue sits with PayPal ...
Video Upload Issues
Uploading a video to Elevate Golf is usually quick and reliable, but problems can occur due to file size, internet connection, or device settings. Most issues are solved by checking that the video is within the maximum duration of 30 seconds. If an ...
Tip Delays
Most Tips on Elevate Golf are delivered within hours, but occasional delays can happen. These are usually caused by a Coach’s workload, time zone differences, or even technical issues. If a Tip takes longer than expected, Players are encouraged to ...
Popular Articles
Privacy Policy
Last updated – 26th September 2025 1. Introduction This Privacy Policy explains how Elevate Golf International Limited (“Elevate Golf”, “we”, “us”, “our”) collects and processes personal data when Players and Coaches use the Elevate Golf mobile ...
Refund & Cancellation Policy
Last updated: 18 August 2025 1. Overview 1.1. This Refund & Cancellation Policy (“Policy”) explains when Players may receive refunds for purchases made on the Elevate Golf platform and how those refunds are processed. It should be read together with ...
Intellectual Property Infringement Policy
Last updated: 18 August 2025 1. Purpose and Scope 1.1 This Intellectual Property Infringement Policy (the “Policy”) explains how Elevate Golf International Ltd (“ElevateGolf”, “we”, “us”, “our”) responds to claims that content hosted or made ...
The Coach Agreement
Last updated: 14 August 2025 1. Relationship You are an independent contractor, not our employee, agent or partner. 2. Eligibility & Onboarding You must be 18+ and hold a recognised coaching qualification. You must provide your credential and, if ...
Intellectual Property Infringement Report Form
ElevateGolf - Intellectual Property Infringement Report Form Use this form to notify Elevate Golf International Ltd (“ElevateGolf”) of claimed intellectual property infringement on our platform. You may type to complete this form and email it to ...