Troubleshooting & Support
Account & Privacy Settings
On Elevate Golf, Coaches never view a Player’s information until a Tip has been requested from them. At that stage, a Coach can see the Player’s profile card, which includes the request details (Tip format, teaching style, tone) and personal ...
Contacting Support
Help is available through the Knowledge Base and Support. The FAQs cover common questions, and the Articles guide most other scenarios. The Knowledge Base search bar recognises keywords and surfaces relevant Articles for quick answers. A Chat Bot is ...
Payment Declined
Note: Elevate Golf does not hold or manage payment details. All transactions are processed by PayPal. A payment can be declined for several reasons, but as Elevate Golf processes all transactions through PayPal, almost every issue sits with PayPal ...
Video Upload Issues
Uploading a video to Elevate Golf is usually quick and reliable, but problems can occur due to file size, internet connection, or device settings. Most issues are solved by checking that the video is within the maximum duration of 30 seconds. If an ...
Tip Delays
Most Tips on Elevate Golf are delivered within hours, but occasional delays can happen. These are usually caused by a Coach’s workload, time zone differences, or even technical issues. If a Tip takes longer than expected, Players are encouraged to ...
Popular Articles
Mistakes to Avoid
Certain mistakes can weaken a Coach profile and make it harder for Players to choose with confidence. Avoiding these common errors helps the profile appear professional, clear, and trustworthy. One mistake is writing a Bio that is either too vague or ...
What is Elevate Golf?
Elevate Golf is the world's first and only global marketplace for Personalised Golf Tips. It exists to make golf more accessible, personal, and rewarding for everyone. Our mission is to break down the barriers that have long surrounded the sport and ...
Why it Exists
Golf has always been a game that inspires people, yet improving at it has often felt out of reach. Traditional lessons can be valuable, but they take time to arrange, cost a lot of money, and can feel intimidating for those who are just starting out. ...
Who it’s For
Elevate Golf is for anyone who wants to enjoy the game more and make progress with less hassle. It is built for beginners who are still finding their way, giving them small, manageable steps without the pressure of standing in front of a Coach. It is ...
What Makes it Different
Elevate Golf stands apart because it combines the trust of real coaching with the speed and convenience of digital access. Traditional lessons can be effective, but they are expensive, time-consuming, and often feel out of reach. Free online content ...