Troubleshooting & Support
Account & Privacy Settings
On Elevate Golf, Coaches never view a Player’s information until a Tip has been requested from them. At that stage, a Coach can see the Player’s profile card, which includes the request details (Tip format, teaching style, tone) and personal ...
Contacting Support
Help is available through the Knowledge Base and Support. The FAQs cover common questions, and the Articles guide most other scenarios. The Knowledge Base search bar recognises keywords and surfaces relevant Articles for quick answers. A Chat Bot is ...
Payment Declined
Note: Elevate Golf does not hold or manage payment details. All transactions are processed by PayPal. A payment can be declined for several reasons, but as Elevate Golf processes all transactions through PayPal, almost every issue sits with PayPal ...
Video Upload Issues
Uploading a video to Elevate Golf is usually quick and reliable, but problems can occur due to file size, internet connection, or device settings. Most issues are solved by checking that the video is within the maximum duration of 30 seconds. If an ...
Tip Delays
Most Tips on Elevate Golf are delivered within hours, but occasional delays can happen. These are usually caused by a Coach’s workload, time zone differences, or even technical issues. If a Tip takes longer than expected, Players are encouraged to ...