Contacting Support

Contacting Support

Help is available through the Knowledge Base and Support. The FAQs cover common questions, and the Articles guide most other scenarios. The Knowledge Base search bar recognises keywords and surfaces relevant Articles for quick answers.

A Chat Bot is available to route queries to the right place and can create a Support ticket when needed. Live chat is not used. The Support team can be reached in the app or by email at support@elevategolf.com.

When contacting Support, please include as much information as possible. Useful details include a short description of the issue, any error message, and screenshots or a brief screen recording. Clear information helps the team review the case quickly and provide a precise response.

Most queries are resolved quickly. If more steps are required, Support will confirm the next actions. For payment-related issues, see Payment Declined, Paying for a Tip and Receipts, Invoices & Taxes. For dispute or refund questions, see Refunds & Cancellations. For Tip-specific clarifications, see the Clarification Process.

The aim is to ensure that Players and Coaches feel supported when using Elevate Golf. Whether the query is technical, account related, or about a Tip, Support works to keep the experience smooth, fair, and clear.

    • Related Articles

    • Reporting Concerns

      Elevate Golf is committed to keeping the platform safe, fair and respectful for everyone. If a Player encounters behaviour or content that feels inappropriate, misleading or unfair, it can be reported directly in-app or by contacting the support ...

    • Tips for Beginners vs Returning Golfers

      Elevate Golf is designed to support Players at every stage, but the needs of beginners and returning golfers can be different. Beginners often look for simple, confidence-building guidance that makes the basics - grip, stance and swing - feel ...

    • Tip Delays

      Most Tips on Elevate Golf are delivered within hours, but occasional delays can happen. These are usually caused by a Coach’s workload, time zone differences, or even technical issues. If a Tip takes longer than expected, Players are encouraged to ...

    • Payment Declined

      Note: Elevate Golf does not hold or manage payment details. All transactions are processed by PayPal. A payment can be declined for several reasons, but as Elevate Golf processes all transactions through PayPal, almost every issue sits with PayPal ...

    • Using Tips Anywhere

      Tips on Elevate Golf are designed to fit into a Player’s life, wherever practice or play happens. Because each Tip is saved in the Tip Gallery (see Tip Gallery), guidance is ready when needed - at the range, on the course, or at home - without being ...