Last updated - 26th September 2025
Section 1 - About these Terms, Scope and Acceptance
1.1 Who
we are.
Elevate Golf is operated by Elevate Golf International Limited
(“Elevate Golf”, “we”, “us”, “our”). We provide a global, on-demand marketplace
that enables golfers (“Players”) to obtain short, personalised coaching tips
(“Tips”) from verified professionals (“Coaches”) across swing, fitness, mental
game, nutrition and equipment advice, delivered via video, image or text within
our mobile and web applications (the “Platform”).
1.2 Contractual
effect.
These Terms & Conditions (“Terms”) form a legally
binding agreement between Elevate Golf and any person who creates an account or
accesses the Platform in the capacity of a Player or a Coach (together,
“Users”). By creating an account or using the Platform, the User accepts these
Terms in full. If a User does not agree, the Platform must not be used.
1.3 Related
policies.
1.4 Marketplace
nature; no subscription.
Elevate Golf facilitates micro-transactions for Tips on a
pay-per-Tip basis. There are no subscriptions. Pricing is set within ranges
displayed on the Platform and shown before any purchase. Elevate Golf never
stores payment card data; payments are handled directly and securely by PayPal.
Elevate Golf receives transaction confirmations only to enable order
fulfilment, platform integrity and accounting.
1.5 Eligibility
and minors.
The Platform is currently available only to individuals aged
18 and over. If we detect an attempt to register by someone under 18,
registration is not permitted and the individual is informed that a junior
account type is under development. No account for under-18s will be created at
this time. Further eligibility requirements are set out in Section 3.
1.6 Territorial
scope.
The Platform is made available globally, subject to
applicable local laws and any geographic or regulatory restrictions we may
apply from time to time. Certain features may not be available in all
countries. Users are responsible for ensuring that access and use are lawful in
their location.
1.7 Changes
to these Terms.
We may amend these Terms where necessary (for example, to
reflect legal, regulatory, security or operational updates). Material changes
will be notified by appropriate means (e.g., in-app notice or email). Continued
use of the Platform after changes take effect constitutes acceptance of the
revised Terms. If a User does not agree to changes, the account should be
closed and use must cease.
1.8 Contact.
Questions about these Terms can be sent to:
legal@elevategolf.com. Regulatory
correspondence should be addressed to Elevate Golf’s registered office (details
provided in the Platform’s legal footer).
Section 2 - Definitions and Interpretation
2.1 Definitions.
In these Terms, unless the context requires otherwise:
Account
means a registered user profile created on the Platform by a Player or a
Coach.
Coach
means a verified professional authorised by Elevate Golf to provide Tips
to Players through the Platform.
Coach
Agreement means the separate contractual terms between a Coach and
Elevate Golf governing a Coach’s participation on the Platform.
Content
means any material uploaded, submitted or transmitted on the Platform,
including Player requests, videos, images, audio, notes, annotations and
Coach responses.
Intellectual
Property Rights means all intellectual property rights of any kind
(registered or unregistered), including copyright, trade marks, design
rights, database rights, and related rights.
PayPal
means the third-party payment processor used to facilitate payments in
connection with the Platform.
Player
means a registered individual who purchases Tips through the Platform.
Policies
means Elevate Golf’s Privacy Policy, Cookie Policy, Acceptable Use Policy,
Refunds & Cancellations Policy, Intellectual Property Infringement
Policy, and any additional policies we publish from time to time.
Platform
means the Elevate Golf mobile application(s) and in-app services that
enable Players to obtain Tips from Coaches. For clarity, the Platform does
not include the public-facing Elevate Golf website.
Tip
means a short, personalised piece of coaching advice delivered by a Coach
in response to a Player’s request, provided via video, image, audio or
written message.
User
means any Player or Coach who accesses or uses the Platform.
Website
means the public-facing Elevate Golf website provided for general
information only. Use of the Website is governed by the Website Use
section of these Terms.
2.2 Interpretation.
(a) References to “including”, “in particular” or similar expressions are
illustrative and do not limit the generality of the preceding words.
(b) Words in the singular include the plural and vice versa.
(c) Headings are for convenience only and do not affect interpretation.
(d) References to legislation include amendments, re-enactments and
replacements of that legislation.
Section 3 - Eligibility, Accounts and Registration
3.1 Eligibility - Players.
Players must be at least 18 years old at the time of account creation. By
registering as a Player, the individual confirms they meet this requirement.
The Platform does not permit accounts for anyone under 18. If an under-18
attempt is detected during sign-up, the process is blocked and no account is
created. Elevate Golf does not retain the personal details of individuals whose
registration is blocked.
3.2 Eligibility - Coaches.
To register as a Coach, an individual must:
(a) be at least 18 years old;
(b) complete Elevate Golf’s verification process to our satisfaction, which
includes providing proof of a recognised coaching qualification; and
(c) maintain a valid PayPal Business Account to receive payments.
3.3 Verification.
Coaches are required to provide accurate information and materials during the
verification process. Approval is at the sole discretion of Elevate Golf.
Meeting verification standards is a condition of using the Platform as a Coach.
Elevate Golf may suspend or refuse verification if requirements are not met.
3.4 Account Accuracy.
Users must ensure that all details provided during registration are true,
accurate and kept up to date. Users may not create accounts on behalf of others
without permission.
3.5 Account Responsibility.
Each User is responsible for maintaining the security of their account and for
all activity carried out under it. Accounts may not be shared or transferred.
Users must notify Elevate Golf immediately if they believe their account has
been compromised.
3.6 Platform Functionality.
Certain features of the Platform will only be available after required account
steps are completed. For example, a Coach cannot begin providing Tips until
verification has been approved and a Tip rate has been set within the Platform.
Section 4 - Use of the Platform
4.1 Permitted Use - Players.
The Platform is provided to Players strictly for personal, non-commercial
purposes. Players may request and receive Tips solely for their own use and
must not resell, redistribute, or otherwise exploit any Tip or related content.
4.2 Permitted Use - Coaches.
Coaches may provide Tips only through the Platform. All Player–Coach
interactions, and all payments for Tips, must take place within the Platform.
Coaches must not solicit or accept payments outside the Platform for services
arranged through it.
4.3 Intellectual Property.
Coaches retain ownership of the Tips they create, and Players retain ownership
of the submissions they provide. Elevate Golf does not acquire ownership of any
content. When a Tip is purchased, the Player receives a personal,
non-transferable licence to use that Tip for their own private purposes.
Intellectual property rights, and Elevate Golf’s limited licences to operate
the Platform, are set out in detail in Section [X].
4.4 Unacceptable Conduct.
Users must not:
(a) upload or transmit unlawful, offensive, harmful or misleading content;
(b) harass, abuse or exploit another User;
(c) attempt to circumvent payments or transact outside the Platform;
(d) misuse the Platform in any way that compromises security, integrity or
fairness.
4.5 Account Suspension and Termination.
Elevate Golf may suspend or terminate an Account immediately if we believe a
User has breached these Terms, the
Acceptable Use Policy, or applicable law;
engaged in fraud or misconduct; or otherwise acted in a way that harms Players,
Coaches or the Platform.
4.6 Independence of Coaches.
Coaches are independent professionals and are not employees, agents, or
representatives of Elevate Golf. Elevate Golf is not responsible for the
content of any Tip or for the conduct of any Coach. Likewise, Elevate Golf is
not responsible for harmful or inappropriate content submitted by Players.
Users interact with one another at their own risk, subject to these Terms and
the Acceptable Use Policy.
Section 5 - Payments and Pricing
5.1 Payment Method.
All payments for Tips are processed directly by PayPal. Elevate Golf does not
collect or store payment card details, and does not hold funds on behalf of
Players or Coaches.
5.2 Currency.
Payments are processed in United States Dollars (USD). Where a Player’s account
or card is in another currency, PayPal applies its own conversion rates and any
applicable charges. Elevate Golf has no control over such rates or charges.
5.3 Pricing.
The price of each Tip is set by the Coach within the range displayed on the
Platform. Players are shown the price before confirming a purchase.
5.4 Taxes.
All Tip rates shown to Players are inclusive of any applicable taxes. Coaches
are solely responsible for determining, reporting, and paying any taxes arising
from the Tips they provide.
5.5 Refunds and Cancellations.
Refunds and cancellations are managed in accordance with Elevate Golf’s
Refunds
& Cancellations Policy. That Policy explains when a Player may be refunded,
when a Coach may decline a request, and the effect on both parties.
5.6 Non-Refundable Fees.
PayPal processing fees are not refundable.
Where
a Player withdraws a Tip request before a Coach has begun working on it,
the Player bears the processing fee.
Where
a refund is made after a Coach has provided a Tip (whether by the Coach’s
choice or by Elevate Golf), the non-refundable PayPal fee will be borne by
the Coach.
5.7 Chargebacks.
Players agree not to dispute or reverse payments through PayPal or their card
provider except in cases of genuine unauthorised use. All refund requests must
be made through the Platform and handled under our Refunds & Cancellations
Policy. Elevate Golf reserves the right to suspend or terminate Accounts that
are subject to chargebacks.
5.8 Receipts.
Elevate Golf does not issue receipts or tax invoices. All receipts and
transaction records are generated by PayPal. Players and Coaches must access
their payment history directly within their PayPal accounts.
Section 6 - Ratings, Reviews and Feedback
6.1 Player Ratings.
After receiving a Tip, Players may rate and review the Coach who provided it.
Ratings and reviews must be fair, accurate, and reflect the Player’s genuine
experience.
6.2 Coach Feedback.
Coaches may receive ratings and reviews from Players but may not rate Players.
Coaches are encouraged to view feedback as constructive.
6.3 Content Standards.
All ratings, reviews, and feedback constitute User Content and must comply with
these Terms and the
Acceptable Use Policy. Reviews must not be unlawful,
defamatory, offensive, misleading, or otherwise inappropriate.
6.4 Moderation.
Elevate Golf reserves the right, but is not obliged, to monitor, edit, refuse,
or remove any rating, review, or feedback that breaches these Terms or the
Acceptable Use Policy, or where we reasonably consider removal necessary to
protect trust and fairness.
6.5 Use of Feedback.
By submitting a rating or review, the Player grants Elevate Golf a
non-exclusive, worldwide, royalty-free licence to display, reproduce, and use
that content in connection with the operation and promotion of the Platform.
6.6 No Endorsement.
Ratings, reviews, and feedback reflect the views of Users only. Elevate Golf
does not verify or endorse any review, and is not responsible for its accuracy.
Section 7 - Intellectual Property and Content Rights
7.1 Ownership of User Content.
All content uploaded or created through the Platform remains the property of
its creator.
Coaches
retain ownership of the Tips they create.
Players
retain ownership of the videos, images, or text they submit.
Elevate
Golf does not claim ownership of any such content.
7.2 Licence to Players.
By creating and delivering a Tip, the Coach grants the relevant Player a
perpetual, non-exclusive, worldwide licence to download, view, and use that Tip
for personal, non-commercial purposes only. Players may not resell, publicly
distribute, or otherwise exploit Tips.
7.3 Licence to Elevate Golf.
By uploading or creating content on the Platform, each User grants Elevate Golf
a worldwide, non-exclusive, royalty-free licence to host, store, process, and
display that content solely for the purposes of operating, securing, and
improving the Platform. Elevate Golf may also process content in anonymised
form to train and develop its technology, including AI and machine learning
systems.
7.4 Marketing and Promotion.
Elevate Golf will not use Player submissions or Coach Tips for marketing,
advertising, or public demonstration without the express consent of the User
concerned. Users may be invited to opt in to such uses.
7.5 Sample and Demonstration Content.
Where Players or Coaches expressly consent, Elevate Golf may use their
submissions or Tips for demonstration purposes, including in sample galleries,
product testing, or community features. Consent may be withdrawn at any time,
but will not affect prior lawful uses.
7.6 Restrictions on Use.
(a) Coaches may not download, reproduce, or redistribute Player submissions
outside the Platform.
(b) Coaches may not use Player submissions for any purpose other than providing
a Tip on the Platform.
(c) Players may not reproduce or distribute Tips outside the Platform except
for their own personal use.
7.7 Anonymised Use.
Elevate Golf may process User content in anonymised or aggregated form for
research, analytics, and service development. Anonymisation means that personal
identifiers are removed so that the content cannot reasonably be linked back to
any individual.
7.8 Intellectual Property of Elevate Golf.
All rights in the Platform itself, including its software, design, trademarks,
and branding, belong to Elevate Golf or its licensors. Users must not copy,
modify, or use Elevate Golf’s intellectual property except as permitted by
these Terms.
“Elevate Golf” is a registered trademark of Elevate Golf
International Limited.
7.9 Responsibility for Content.
Each User is solely responsible for the content they upload or create. Elevate
Golf does not endorse or verify any User Content and accepts no responsibility
for its accuracy. Elevate Golf may remove or restrict content that breaches
these Terms, the
Acceptable Use Policy, or applicable law.
Section 8 - Acceptable Use and Conduct
8.1 General Standard.
Users must use the Platform lawfully, responsibly, and in good faith. Conduct
that undermines the integrity, safety, or fairness of the Platform is
prohibited.
8.2 Prohibited Conduct.
Users must not:
(a) upload, share, or transmit unlawful, defamatory, obscene, offensive, or
harmful content;
(b) harass, threaten, or abuse any Player, Coach, or Elevate Golf staff;
(c) attempt to bypass, disable, or interfere with the security or operation of
the Platform;
(d) attempt to circumvent payment or engage in off-platform transactions;
(e) impersonate another person or misrepresent identity;
(f) infringe any intellectual property, privacy, or proprietary rights;
(g) use the Platform to distribute spam, solicitations, or unauthorised
advertising;
(h) engage in any conduct that could damage Elevate Golf’s reputation or
disrupt the community.
8.3 Additional Rules.
Specific behavioural rules and enforcement measures are set out in the
Acceptable
Use Policy, which forms part of these Terms.
8.4 Consequences.
Elevate Golf may suspend, restrict, or permanently terminate an Account where
it reasonably believes a breach of this Section or the
Acceptable Use Policy
has occurred. Elevate Golf may also remove offending content without notice.
Section 9 - Termination and Suspension
9.1 Our Rights.
Elevate Golf may suspend, restrict, disable, or permanently terminate a User’s
Account at any time where:
(a) the User breaches these Terms or any Policy;
(b) the User engages in fraud, abuse, or conduct harmful to Players, Coaches,
or the Platform;
(c) we are required to do so by law, regulation, or a lawful authority;
(d) continuing access poses a risk to safety, security, or trust.
9.2 Immediate Action.
Where Elevate Golf reasonably considers urgent action is necessary to protect
Players, Coaches, or the Platform, it may suspend or restrict access
immediately and without prior notice.
9.3 Effect of Termination or Disablement.
Upon termination or permanent disablement of an Account:
(a) the User loses access to the Platform and all associated content;
(b) Elevate Golf may retain Account information in accordance with its
Privacy
Policy, including for fraud prevention, legal compliance, and audit purposes;
(c) any outstanding obligations (including payment of fees or taxes by Coaches)
remain enforceable.
9.4 User Request to Close Account.
Users may request closure of their Account at any time through the Platform or
by contacting Elevate Golf. In practice, closure results in the Account being
disabled so that it can no longer be accessed. Account data may be retained in
line with our
Privacy Policy and data retention rules.
9.5 Survival of Terms.
Provisions of these Terms that by their nature are intended to survive
termination or disablement (including intellectual property, licences,
limitations of liability, and dispute resolution) shall continue in effect.
Section 10 - Disclaimers and Limitation of Liability
10.1 Marketplace Role.
Elevate Golf is a digital marketplace that connects Players with independent
Coaches. Elevate Golf does not itself provide coaching services, and is not
responsible for the content of any Tip or for the outcome of any coaching. All
Tips are created and delivered by Coaches in their own capacity.
10.2 Coach Independence.
Coaches are independent professionals. They are not employees, agents, workers,
or representatives of Elevate Golf. Nothing in these Terms creates any
employment, partnership, or joint venture relationship between Elevate Golf and
any Coach. Coaches act entirely on their own behalf and are solely responsible
for the content of their Tips, their professional qualifications, and
compliance with their own tax and legal obligations. Elevate Golf does not
supervise, direct, or control the manner or method of coaching.
10.3 No Guarantee of Results.
Tips are for general educational purposes only. While Elevate Golf aims to
connect Players with qualified Coaches, we cannot guarantee that a Tip will be
accurate, suitable, or lead to any specific improvement in performance,
handicap, fitness, nutrition, or mental wellbeing. Outcomes depend on many
variables beyond the Platform’s control.
10.4 Platform Availability.
Elevate Golf strives to keep the Platform available, secure, and accurate, but
we do not guarantee uninterrupted access or error-free operation. Temporary
interruptions may occur due to maintenance, technical issues, or third-party
services.
10.5 Third-Party Services.
The Platform relies on third-party services such as PayPal for payments, Amazon
Web Services for hosting, and other vendors. Elevate Golf is not responsible
for the availability, performance, or terms of these services. Users must
comply with any separate terms imposed by those providers, including PayPal’s
Terms of Service.
10.6 Exclusion of Certain Liability.
Nothing in these Terms excludes or limits liability for death or personal
injury caused by negligence, or for fraud or fraudulent misrepresentation.
Subject to that:
(a) Elevate Golf is not liable for any indirect, incidental, special, or
consequential loss, including loss of profits, data, goodwill, or
opportunities;
(b) Elevate Golf is not liable for any act or omission of a Coach or a Player,
including the content of Tips or submissions;
(c) Elevate Golf is not liable for any loss or damage arising from reliance on
IQ Match™ scores or similar features, which are provided for guidance only.
10.7 Limitation of Liability.
To the fullest extent permitted by law, Elevate Golf’s total liability to any
User arising out of or in connection with these Terms shall not exceed the
greater of:
(a) the total amount paid by that User for Tips on the Platform in the twelve
(12) months prior to the event giving rise to the claim; or
(b) one hundred United States Dollars (USD $100).
10.8 Acknowledgement.
By using the Platform, Users acknowledge that Elevate Golf is not responsible
for the acts or omissions of Coaches or Players, that no guarantees of outcomes
are given, and that their use of the Platform is at their own risk, subject
always to these Terms.
Section 11 - Governing Law and Jurisdiction
11.1 Governing Law.
These Terms and any dispute or claim (including non-contractual disputes or
claims) arising out of or in connection with them are governed by the laws of
England and Wales.
11.2 Jurisdiction.
Subject to Clause 11.3, the courts of England and Wales shall have exclusive
jurisdiction over any dispute or claim arising out of or in connection with
these Terms.
11.3 Arbitration.
(a) Coaches. For disputes involving Coaches, Elevate Golf may, at its
sole discretion, require the matter to be resolved by binding arbitration under
the London Court of International Arbitration (LCIA) Rules. The seat of
arbitration shall be London, England. The language of arbitration shall be
English.
(b) Players. For disputes involving Players acting as consumers,
arbitration may only be used with the Player’s express consent. Otherwise, such
disputes shall be heard in the courts of England and Wales.
(c) Scope. This Clause applies to disputes with or against Elevate Golf,
as well as disputes between Users arising from use of the Platform.
11.4 Mandatory Local Rights.
If mandatory law in a User’s country grants additional rights or requires
disputes to be heard in local courts, those provisions may apply in place of
Clauses 11.2 and 11.3 to the extent required by law.
Section 12 - General Provisions
12.1 Changes to these Terms.
Elevate Golf may update these Terms from time to time. Where changes are
material, we will give reasonable notice within the Platform or by email before
they take effect. Continued use of the Platform after the effective date of new
Terms constitutes acceptance of those Terms.
12.2 Entire Agreement.
12.3 Assignment.
Users may not assign, transfer, or subcontract their rights or obligations
under these Terms. Elevate Golf may assign or transfer its rights and
obligations without restriction, provided this does not materially affect
Users’ rights.
12.4 Severability.
If any provision of these Terms is found to be invalid, illegal, or
unenforceable, the remaining provisions shall continue in full force and
effect.
12.5 No Waiver.
Failure or delay by Elevate Golf to enforce any provision of these Terms shall
not constitute a waiver of that provision or any other provision.
12.6 Third-Party Rights.
Except as expressly provided, these Terms do not create any rights enforceable
by any person who is not a party to them.
12.7 Notices.
Any notices to Elevate Golf under these Terms must be sent in writing to
legal@elevategolf.com. Notices will be
deemed received on the next business day following transmission.